Shipping & Delivery Policy

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer a refund.

2. Shipping Costs

Shipping costs are charged at a flat price of ₹99 per order below ₹999. This price will be the final shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Ydurya will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and items are returned in original packaging, unused and in resellable condition.

Return shipping will be paid at our expense with smooth support from your side. Once returns are received and accepted, refunds will be processed as store credit / a coupon code for a future purchase. We will notify you once this has been completed via email.

Ydurya will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

Domestic shipments are in transit for 2 – 10 days during normal sale. This time frame may differ during pre-sale, festive sale, or clearance sale periods.

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday – Friday during standard business hours, except on national holidays.

4.3 Change Of Delivery Address

We can change the delivery address at any time before the order has been dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, with no additional fees to be paid by the customer upon arrival in the destination country.

8. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Parcel Damaged In Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Parcel Lost In Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer Service

For all customer service enquiries, please email us at info@ydurya.com.