Ydurya — Policies
Return & Exchange Policy
Please read our policy carefully before initiating a return or exchange request.
3-Day Return Window — We offer hassle-free returns & exchanges within 3 days from the date of delivery. Allow a further 5–7 days for the returned product(s) to reach us. Reverse pick-up services are available — first reverse shipment is free, subsequent shipments are charged ₹100.
- 1 We offer 3 days hassle-free returns & exchange from the date of delivery and a further 5–7 days for the returned product(s) to reach us. We also offer reverse pick-up services. The first reverse shipment is free, and will be charged ₹100 for the next reverse shipment.
- 2 Issues with defective, incorrect, or damaged products must be reported to us within 24 hours of delivery.
- 3 To initiate a return & exchange request, please navigate to Exchange/Return Request under Policies in the footer section of our website.
- 4 Pick-up will be attempted twice only. The first one is free and for the second one you have to pay ₹100 for the transportation charges. After payment is done, please share the screenshot to our mail.
- 5 A reverse shipment charge of ₹100 applies for excessive returns, which will be deducted from the Store Credit / Refund.
- 6 If the courier company is unable to pick up the return shipment, the customer will have to send the shipment back to the Company / Warehouse address. The reverse pick up is subject to the availability of the service by the logistics partner in your area pin code.
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7
In case your pin code is non-serviceable for a reverse pick up, you will have to courier the product(s) to the following address from your own amount and risk:
Ydurya, [Your Address Here], Visakhapatnam, Andhra Pradesh — 530001
- 8 We kindly request that all items be packed securely to prevent any loss or damage during transit. Ensure that the Order ID and registered mobile number are clearly displayed on the packaging. Additionally, all items must be in unused condition, with all original tags attached and packaging intact.
- 9 After we receive and inspect your return, we will notify you via email regarding the approval or rejection. If approved, store credit equivalent to your order amount will be issued and shared with you via email within 5 to 7 business days. Please note, we do not offer refunds to the original payment method.
- 10 An alternative option available is a store credit coupon voucher. Store credit will be issued within 1 to 3 working days following the completion of the return pickup. You will receive the details via your registered email address or contact number.
- 11 Reward points or store credits are non-refundable and are only redeemable on our website.
- 12 Shipping charges are non-refundable.
- 13 Cancellation of the order will only be possible if the order has not been dispatched from our warehouse.